Returns & Exchanges

Due to the perishable nature of our artisanal ice cream, we cannot accept physical returns; however, we are committed to ensuring you love every scoop and will offer replacements or refunds for any order issues.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team within 14 days of delivery if your order arrived damaged or melted.

• 2.
  Provide Documentation

  Include your order number and clear photos of the shipping box and pints to help us process your claim quickly.

• 3.
  Review Process

  Our team will review your request and verify the shipping conditions and handling to determine the best resolution.

• 4.
  Resolution

  Approved claims will receive a full refund to the original payment method or a complimentary replacement shipment.